Returns & Exchanges

At Ginco, we strive for total satisfaction with every gourmet purchase, allowing returns on non-perishable items or replacements for damaged goods within 14 days of delivery. Due to the nature of food products, all returns must be unopened and in their original packaging to ensure safety and quality standards.

Return Process

• 1.
  Submit a Request

  Contact our support team within 14 days of receipt with your order number and a brief explanation for the return or exchange.

• 2.
  Verification and Approval

  Our quality assurance team will review your request and, if applicable, ask for photos of damaged or incorrect items to expedite the process.

• 3.
  Secure Packaging

  Once approved, carefully pack the unopened items in their original shipping box to prevent damage during transit back to our warehouse.

• 4.
  Refund or Replacement

  After we receive and inspect your return, we will issue a full refund to your original payment method or ship out your replacement items immediately.